Super service from Tascam/Teac
I recently ordered Tascam US-2400 from Thomann. It came alright within a week, but to my disappointment the power adapter was broken so I couldn’t really use the US-2400.
I wrote email to Teac/Tascam (Tascam’s European service) about my problem and Dirk Born (he’s Technical Marketing Manager according his signature) replied promptly to me. He said he was sorry and asked me to send the broken PSU to him for replacement. So I did and yesterday UPS delivery guy brought new working PSU for my US-2400.
What’s best is that all this service was done in one week to Finland from Germany. Great service from Tascam/Teac. Big thanks to them again 